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List of contents of this article:

• 1,European Cup live What is IT operation and maintenance?
• 2, What is the IT operation and maintenance management system?How to choose
• 3, What does the IT service mainly include during the operation of the information system
• 4, What elements are included in the IT operation and maintenance service management system
• 5, What is the relationship between ITIL and IT operation and maintenance governance

What is IT operation and maintenance?

The so-called IT operation and maintenance management refers to the adoption of relevant methods, means, technologies, systems, processes and documents by the IT department of the unit.Comprehensive management of operating environment (software environment, network environment, etc.), IT business system and IT operation and maintenance personnel.

It is a professional explanation of the operation and maintenance of computer hardware software systems, etc. IT operation and maintenance management refers to the IT department of the unit's adoption of relevant methods, means, technical systems, processes and documents, etc., for IT software and hardware operating environment, software environment, network environment and other IT business systems and IT operation and maintenance personnel Comprehensive management carried out.

IT operation and maintenance management refers to the comprehensive management of the IT software and hardware operating environment (software environment, network environment, etc.), IT business system and IT operation and maintenance personnel by the IT department of the unit using relevant methods, means, technologies, systems, processes and documents.

Operation and maintenance (OPeration and maintenance) generally refers to the maintenance of network software and hardware established by large organizations, among which traditional operation and maintenance refers to information technology operation and maintenance (IT operation and maintenance).

When it comes to Beijing IT outsourcing, the first thing that comes to mind is a relatively authoritative and comprehensive professional IT operation and maintenance website.

IT intelligent operation and maintenance refers to the process of using artificial intelligence (AI) and automation technology to improve and optimize information technology (IT) operation and maintenance management. Traditional IT operation and maintenance usually requires manual intervention and manual operation to monitor, manage and maintain the IT infrastructure and application systems of enterprises.

What is the IT operation and maintenance management system?How to choose

1. The so-called IT operation and maintenance management refers to the comprehensive management of IT software and hardware operation environment (software environment, network environment, etc.), IT business system and IT operation and maintenance personnel by the IT department of the unit using relevant methods, means, technologies, systems, processes and documents. The operation and maintenance management system of Zhong'an Technology is quite easy to use.

2. Interpretation: The so-called IT operation and maintenance management refers to the comprehensive use of relevant methods, means, technologies, systems, processes and documents by the IT department of the unit to the IT software and hardware operating environment (software environment, network environment, etc.), IT business system and IT operation and maintenance personnel. Joint management.

3. Specifically, IT operation and maintenance mainly includes the following aspects: equipment managementReason: Procurement, installation, configuration, maintenance, monitoring and troubleshooting of IT equipment (such as servers, storage devices, network equipment, etc.) to ensure the normal operation of the equipment.

What does the it service mainly include in the operation of the information system

Operation and Maintenance Service Content I: Network and Security System Operation and Maintenance Services Realize the operation and maintenance management of the network system from the three aspects of network connectivity, network performance and network monitoring and management. Including: on-site equipment installation and upgrade, on-site fault diagnosis and telephone remote technical support, problem management and analysis.

IT operation and maintenance services can be divided into IT infrastructure operation and maintenance services, IT application system operation and maintenance services, security management services, network access services, content information services and comprehensive management services, etc. IT infrastructure operation and maintenance service IT infrastructure operation and maintenance service monitors, daily maintenance and repairs IT infrastructure.

Data/storage/disaster tolerance management: unified storage, backup and recovery of system and business data. ( 4) Business management: includingThe monitoring and management of the operation of the core business system of IT service enterprises. For the management of business, it mainly focuses on the CSF of the business system.

The service content includes: software testing service and hardware testing service. This technology is mainly used in the IT industry. Among them, information technology services refer to services that help users achieve their own goals by promoting the effectiveness of information technology systems.

What elements does the IT operation and maintenance service management system include

1. Four elements Personnel: relevant personnel assessment, onboarding and other necessary measurement indicators---knowledge (basic knowledge, professional knowledge, comprehensive Knowledge), skills (required skills, corresponding qualifications), experience (experience in related activities).

2. IT operation and maintenance management mainly includes eight aspects of management: 1 equipment management. Monitor and manage the operating status of network equipment, server equipment and operating system. 2 Application service.

3. IT operation and maintenance services of infrastructure, inspection, daily maintenance and repair of IT infrastructure and other guarantee work. Maintenance of the application system, overall design, integration, maintenance, innovation and improvement of the application system.

4. Operation and maintenance management mainly includes: spatial coordination management, equipment coordination management, hidden engineering coordination management, emergency management coordination, energy saving and emission reduction management coordination.

5. Management system: Management system refers to the internal management regulations that IT operation, maintenance and service work must follow, which is used to improve the coordination and management effectiveness of work.

6. IT service management mainly includes (BCDE) and other contents A. Personnel management B. Configuration Management C. Performance Management D. Problem management E. Fault management IT service management (ITSM) is a set of methods to help enterprises effectively manage the planning, research and development, implementation and operation of IT systems. It is a set of methodologies.

What is the relationship between ITIL and IT operation and maintenance governance

Maintenance management - According to the requirements of the two major functions of application and technology management in ITIL, operation and maintenance performs infrastructure maintenance work . Operation and maintenance is usually organized shift work, so it can perform designated overtime tasks.

ITOperation and maintenance management is the basic basis of the ITIL standard system. It is not only necessary to build and improve the underlying infrastructure to realize the basis of process management.

IT service management is the core of the ITIL framework. It is a set of collaborative processes and ensures the quality of IT services through service level agreements (SLA). ITIL divides IT service management activities into one management function and ten core processes, including: service desk. Event management. Problem management. Configuration management.

ITIL is divided into two parts: service delivery and service support. Service delivery is more of the daily work of our IT personnel, and service support is the work of back-end support, which provides the necessary basis for service delivery.

In the traditional ITSM management softwareIn the middle, the ITIL process is used to manage all kinds of IT transactions, which belongs to process management. The purpose is to improve control ability and avoid IT risks, such as IBM / BMC / ServiceHot.